FAQ (Frequently Asked Questions)

Q. Is it possible to cancel an order?

A. We do not accept cancellations due to customer convenience after payment is completed. Please make sure there are no mistakes before placing your order.

Q. Is it possible to return a product?

A. We only accept returns if there is a defect caused by us (incorrect product shipping, defect of the product on arrival). Please contact us via the inquiry form in such a case.

Q. What payment methods are available for online shopping?

A. You can use credit cards, Shop Pay, Apple Pay, Google Pay, bank transfer (Japan only), and convenience store payment (Japan only).

Q. Can I change the shipping address?

A. It may be possible to change the shipping address if the order is still being prepared for shipment. Please contact us immediately with your "order number (4-digit number starting with #), name, and new address." If the shipping address or name is incorrect and the product is returned to the store, you will have to pay the shipping fee again.

Q. What is a store cancellation?

A. Jump Rope Store OK ROPE may cancel orders in the following cases;

• When the order is suspected to be fraudulent, such as unauthorized use of a credit card
• When the order is from a competing company
• Other cases where we deem cancellation appropriate

Q. How long does it take to ship the products?

A. Regardless of whether it's domestic or international, we usually ship within 3 business days from the order date (often the next business day).

Q. How many days will it take to arrive after shipping?

A. [In the case of Japan] We mainly use Japan Post's Click Post for delivery, and it usually arrives the next day in Kanto and its surrounding areas, the day after next in Tohoku, Hokuriku, Chubu, Kinki, Shikoku, and Kyushu areas, and several more days for Hokkaido, Okinawa, and remote islands (this does not guarantee delivery within these days). To save costs, we do not usually provide tracking numbers.

[In the case of overseas] We mainly use Japan Post's international delivery service. Tracking numbers are provided. Please note that the delivery time depends totally on the designating country, custom clearance process, and other uncontrollable matters.
EMS: The fastest delivery method. Usually delivered in 3-7 days.
Small Packet: The cheapest but takes longer for delivery. Usually delivered within 5-20 days.

Q. Do you ship internationally?

A. Yes, we do ship internationally. We have a system that automatically calculates the shipping cost when you select an address outside of Japan. Please note that the delivery time depends totally on the designating country, custom clearance process, and other uncontrollable matters.

We mainly use Japan Post's international delivery service. Tracking numbers are provided.
EMS: The fastest delivery method. Usually delivered in 3-7 days.
Small Packet: The cheapest but takes longer for delivery. Usually delivered within 5-20 days.

Q. What should I do if the product does not arrive?

A. If the product does not arrive after the usual shipping period, please contact us via the inquiry form. We will respond promptly.

Q. Can I order a custom rope?

A. Yes, we accept orders for custom ropes. Please contact us via the inquiry form.

Q. Do you have jump ropes for children?

A. Yes, we have a wide variety of lightweight and easy-to-handle jump ropes for children. Please choose according to your child's age and physical strength.

Q. Do you sell replacement parts for jump ropes?

A. Yes, we sell replacement parts such as handles, ropes, and fasteners. Please choose according to your rope.

Q. Where can I check the schedule of store events?

A. Please check the Event Schedule page.