Please check your spam or junk folder. If you use email domain filtering, make sure to allow @ok-rope.com. If you still haven’t received it, please contact us via the inquiry form with your order number (4-digit number beginning with #).

Changes may be possible only before shipment preparation begins. Once the order is in preparation or shipped, changes cannot be made. Please contact us via the inquiry form.

Cancellations due to customer preference are not accepted.

Orders are usually shipped within 3 business days.

[Within Japan]
We mainly use Japan Post’s Click Post service. Delivery to Kanto and nearby regions usually arrives the next day, to Tohoku, Hokuriku, Chubu, Kinki, Shikoku, and Kyushu regions in two days, and to Hokkaido, Okinawa, and remote islands, several additional days may be required. (These timeframes are estimates and may vary due to weather or logistics.)

To reduce costs, we do not provide individual tracking number notifications. Please check your shipping confirmation email.

[International Shipping]
We use Japan Post’s international shipping services, and tracking numbers are provided.

• EMS: The fastest option, typically delivered within 3–7 days.
• Small Packet: The most affordable option, usually delivered within 5–20 days.

Yes, we offer international shipping to most countries worldwide.
When you select an address outside Japan, the shipping cost will be automatically calculated based on the destination.

We mainly use Japan Post’s international shipping services, and all orders are sent with tracking numbers.

• EMS: Fastest method, usually delivered in 3–7 days.
• Small Packet: Lower cost but longer delivery time, usually 5–20 days.

All customs duties, import taxes, and brokerage or handling fees related to international shipments are the responsibility of the recipient. These fees are charged separately by local customs authorities or the shipping carrier.

If the recipient refuses or fails to pay these charges and the shipment cannot be delivered, or if the carrier’s holding period expires resulting in return or disposal, we cannot provide a refund unless the issue is caused by our error.
In exceptional cases where a refund is issued, we will deduct shipping fees (both ways), return/disposal costs, and payment processing fees.

You can check the delivery status using the tracking number provided in your shipping confirmation email. If you see statuses such as “Unclaimed,” “Refused,” or “Held at customs,” please note that delivery or customs clearance may not yet be completed.

If a shipment cannot be delivered due to an incorrect address, prolonged absence, or refusal to accept the package, it will be returned or disposed of according to the carrier’s policy. Such cases are considered customer responsibility, and no refunds will be provided. If an exception is made, applicable costs will be deducted from the refund amount.

Please contact us within 7 days of receiving your order. We may ask for photos to verify the condition. We will arrange an exchange or refund at our expense if the issue is due to our mistake.

Returns or exchanges may be accepted for unused and unopened items within a certain period after shipment. Return shipping and payment processing fees are the customer’s responsibility. For hygiene and safety reasons, certain items cannot be returned.

We accept credit cards (VISA, Mastercard, AMEX), Shop Pay, Apple Pay, Google Pay, bank transfer (Japan only), and convenience store payment (Japan only). Processing time may vary depending on your payment method.

Since credit card transactions do not involve direct cash handling, official receipts cannot be issued.
Even if a document titled “Receipt” is issued, it does not serve as a legal receipt for tax purposes.
For details, please refer to the relevant tax authority’s guidelines.

If you still require a document titled “Receipt,” please contact us via the inquiry form with the following information:

• Your name
• Your order number
• A note stating that you request a “receipt” document

If a chargeback occurs due to reasons attributable to the recipient (such as unpaid customs duties, handling fees, or refusal to receive), we will provide proof of legitimate shipment (tracking records, communication history) and submit a dispute to the credit card company. For disputes unrelated to our responsibility, any refund consideration will be handled on a case-by-case basis after deducting shipping and processing costs.

Yes, we accept custom rope orders. Please contact us via the inquiry form and include your preferred length, color, and purpose. We can accommodate requests ranging from competition ropes to performance and event use.

Yes, we offer a wide variety of lightweight, easy-to-use jump ropes for children. You can choose the best model based on age, strength, and skill level. For beginners, we recommend beaded ropes or light models.

Yes, we sell replacement parts such as grips, ropes, and stoppers. Choose parts compatible with your rope model to ensure long-term use and comfort.

▶︎ View replacement parts here

The latest event and pop-up schedule is updated on our Event Schedule page. You can find details about sales events, workshops, and competitions across different regions.