Please check your spam or junk folder. If you use email domain filtering, make sure to allow @ok-rope.com. If you still haven’t received it, please contact us via the inquiry form with your order number (4-digit number beginning with #).

Changes may be possible only before shipment preparation begins. Once the order is in preparation or has been shipped, changes cannot be made. Please contact us via the inquiry form.

Cancellations due to customer preference are not accepted.

Orders are usually shipped within 3 business days.

[Within Japan]
We ship via Japan Post Yu-Packet or Yu-Pack. A tracking number will be provided.
Delivery to Kanto and nearby regions usually arrives the next day, while Tohoku, Hokuriku, Chubu, Kinki, Shikoku, and Kyushu usually take two days. Hokkaido, Okinawa, and remote islands may require several additional days.
(These timeframes are estimates and may vary due to weather or transportation conditions.)

[International Shipping]
We use Japan Post’s international shipping services, and tracking numbers are provided. International shipments may take longer than usual depending on the destination country and customs inspections.

• EMS: The fastest shipping option, typically delivered within 3–7 days.
• Postal Parcel: A shipping option available for both small and large packages. It is generally slower than EMS but faster than International Air Packet.
• International Air Packet: Available for small packages only. The most affordable shipping option, usually delivered within 5–20 days.

Yes, we offer international shipping to countries worldwide.
When you select a shipping address outside Japan during checkout, the shipping cost will be automatically calculated based on the destination country or region.

All customs duties, import taxes, customs clearance fees, brokerage fees, and other charges related to international shipments are the responsibility of the recipient. These fees are charged separately by local customs authorities or the shipping carrier.

If delivery cannot be completed because the recipient refuses or fails to pay these charges, or if the carrier’s holding period expires and the shipment is returned or disposed of, we cannot provide a refund unless the issue is caused by our error.
In exceptional cases where a refund is issued, shipping fees (both outbound and return), return or disposal costs, payment processing fees, and other applicable expenses will be deducted from the refund amount.

You can check the delivery status on the carrier’s website using the tracking number provided in your shipping confirmation email.
If the tracking status is not updating, or if you see statuses such as “Unclaimed,” “Refused,” or “Held at customs,” customs procedures or required payments may not yet have been completed.

If a shipment cannot be delivered due to an incorrect address, prolonged absence, or refusal to accept the package, it may be returned or disposed of according to the carrier’s policy.
Such cases are considered the responsibility of the recipient, and no refund for the product price will be provided. If an exception is made, applicable shipping, return, disposal, payment processing, and other costs will be deducted from the refund amount.

Please contact us via the inquiry form within 7 days of receiving your order and include photos showing the condition of the item.
Once the issue has been confirmed, we will arrange and cover the cost of shipping a replacement item.

Returns due to customer preference are not accepted. If you received a defective item, please refer to the section above.

We accept credit cards (VISA, Mastercard, AMEX, etc.), Shop Pay, Apple Pay, Google Pay, bank transfer (Japan only), and convenience store payment (Japan only).
Processing may take several days depending on the payment method used.

If you require a receipt/invoice, please contact us via the inquiry form and provide the following information:

• Your name
• Your order number
• Any other required information

Please note: Fees charged directly by payment service providers, such as convenience store payment fees or bank transfer fees, are not received by our store and therefore cannot be included on a receipt issued by us. We can issue receipts only for the product price and shipping charges paid to our store.

If a shipment is undelivered or returned due to reasons attributable to the recipient, such as unpaid customs duties or fees or refusal to receive the shipment, we will provide tracking records and notification history as proof of legitimate shipment and submit a dispute to the credit card company.
For chargeback requests arising from circumstances outside our responsibility, any refund consideration will be handled on a case-by-case basis after deducting shipping and other applicable expenses.

Yes, we accept custom rope orders. Please contact us via the inquiry form and include your preferred length, color, purpose, and any other requirements.
We can accommodate a wide range of requests, from competition ropes to event and performance use.

Yes, we offer a wide variety of lightweight, easy-to-use jump ropes for children.
You can choose the best model based on age, physical ability, and intended use.
For beginners, we recommend a Beaded Rope or the OK Freestyle Lite 3.7.

Yes, we sell replacement parts such as grips, ropes, and stoppers.
Choosing parts compatible with your rope model will help you continue using it comfortably for a long time.

▶︎ View replacement parts here

The latest event and pop-up schedule is updated regularly on our Event Schedule page.
You can find information about sales events, hands-on experiences, competitions, and other events held in various locations.