We do not accept returns or refunds from countries outside the European Union (including Japan).

14-Day Cooling-Off Period for the European Union

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

Important Notice on Shipping:
Customers are responsible for all return shipping costs. You must arrange the shipping for the return yourself.

Return Address:
OK ROPE Inc.
1-17-32 Asahigaoka, Hino-city, Tokyo, 1910065, Japan

You can request a cancellation or return directly through your Account page.

Refunds

We will notify you once we have received and inspected your return, and let you know whether your refund has been approved.

If approved: You will be automatically refunded on your original payment method within 10 business days.

Please note: It may take additional time for your bank or credit card company to process and post the refund.

If more than 16 business days have passed since your return was approved and you have not received your refund, please contact us at info@ok-rope.com.